HANOI RAILWAY TOURIST SERVICE COMPANY
Address: Bldg 142 - Le Duan - Dong Da - Hanoi - Vietnam
Tel: + 84 4 3518 3404 /3518 2476 / 3518 8325 / 3518 6180 / 3518 6181- Ext : 236
Fax: + 84 4 3518 2095 / 3518 8324 - Hot line: + 84 903 217 982
Email: tranxuanoanhvn@vnn.vn / sales@vietnamtrain.net
Online support: skype: tranxuanoanh - Yahoo messenger: oanhtranxuan
Office hours : 08h00 - 17h00 VST - Monday through Saturday, Sundays off.
When we receive your mail, we will reply to you within 12 hours even on weekend. In order to avoid failure in connecting to email host in our system to send your enquiry successfully to us. We suggest that travelers should also make a CC (carbon copy) email to our email addresses at : vietnamrailtours@gmail.com and vietnamrail@gmail.com . We will 100% be sure that we get your enquiry or questions regarding to your travel in Vietnam. Thank your for contacting us, We will process your enquiries, questions and get back to you very shortly!
Online support: skype: tranxuanoanh - Yahoo messenger: oanhtranxuan
Office hours : 08h00 - 17h00 VST - Monday through Saturday, Sundays off.
When we receive your mail, we will reply to you within 12 hours even on weekend. In order to avoid failure in connecting to email host in our system to send your enquiry successfully to us. We suggest that travelers should also make a CC (carbon copy) email to our email addresses at : vietnamrailtours@gmail.com and vietnamrail@gmail.com . We will 100% be sure that we get your enquiry or questions regarding to your travel in Vietnam. Thank your for contacting us, We will process your enquiries, questions and get back to you very shortly!
Shipping and Return
Ticket Delivery
We normally send tickets to your hotel in Vietnam by trustful Express Mail Service. If you have not yet made hotel booking for your stay in Vietnam, We can offer to you hotels in all cities or provinces in Vietnam from economic rate to super deluxe hotels or resorts. If we are requested to send materials from Vietnam to foreign countries, it takes longer time and we do not take the risk of loss nor no arrival. We prefer to send materials to your hotels in Vietnam. It is safe and cheaper cost. If you wish to have your tickets sent oversea, we might use famous courier service, which is trustful and traceable to your home or office address. Please show us your full detail address for international EMS. In this cases, please place order for international delivery and please contact us for EMS cost. We will add international mailing fee basing on fee table of EMS service providers in Vietnam.
Refund & Cancellation
We never handle ticket refund in any cases. Please visit to the operator by yourself, and ask refund at the counter. Also refundable amount is based on their policy. Normally refund fee will be 20% of the ticket price.
Cancellation after order has been completed
After issuing tickets, We cannot cancel your order. On weekdays, we arrange tickets on the same day or the day after. Please consider your plan, and please do not cause any change in your travel schedule. For more detail, please read "Conditions of Use".
Refund & Cancellation
We never handle ticket refund in any cases. Please visit to the operator by yourself, and ask refund at the counter. Also refundable amount is based on their policy. Normally refund fee will be 20% of the ticket price.
Cancellation after order has been completed
After issuing tickets, We cannot cancel your order. On weekdays, we arrange tickets on the same day or the day after. Please consider your plan, and please do not cause any change in your travel schedule. For more detail, please read "Conditions of Use".
